Help and Shipping Guide
Here’s a description of the process from when you send us your miniatures until you receive them at home.
CONTACT US
You can contact the studio via the form, email, or WhatsApp.
In your information, please indicate if the miniatures require assembly, the level of bases needed, and the level of painting. Remember, you can combine different levels within the same order; in fact, I recommend doing this if you need an army as customized as possible.
Specify the color scheme you want or if you’d like us to recommend one based on your idea.
It’s crucial to provide as much information as possible to give you the most accurate quote. Once the quote is established, we’ll send it to you within a maximum of two days from receipt.
RECEIVE YOUR QUOTE
If you accept the quote, we need to reserve a date for your order. For this, a 50% deposit is required, or if you prefer, you can make a payment in three parts of 33% each. If you choose to split the payment into 2 parts, the final payment will be made at the beginning and at the end when you are satisfied with the final project. For 3 payments, one will be made upon reservation, another halfway through, and the final one upon completion.
Please note that the initial payment is used to reserve a specific start and end date for the order, and this payment is made before sending the miniatures to the studio.
SPECIFICATIONS SHEET
After receiving the initial deposit, we will send you a form with a series of questions to clarify the entire project and serve as a reference for its execution.
THE MINIATURES ARRIVE
It’s time to receive the miniatures. We can handle purchasing them, but if the figures are already in your home, we will arrange a day to pick them up via a shipping agency.
LET’S GET TO WORK
We will send you photos of a sample miniature to show you the final result and finalize the initial idea.
After you give us your approval, we will keep you updated daily on the progress, so you will be fully informed about your miniatures.
PROJECT COMPLETED
Once the project is finished, we will send you photos and videos of the project for you to confirm if everything is to your liking. If so, final payment will be required, and your miniatures will be sent directly to your specified address.
Shipping
Shipping is done within 24 to 48 hours, whether we are sending or picking up. It’s crucial that your miniatures spend as little time in transit as possible to avoid damage. Miniatures will generally arrive in the same box or packaging used to send them, with the following characteristics:
- Miniature individually wrapped in bubble wrap.
- The box or packaging, if necessary, will be lined with bubble wrap.
- Everything will be well compressed to prevent movement inside the transport.
- In some cases, it will be necessary to attach a label, which we will send to you via email or WhatsApp in advance.
Everything is ready to be shipped. Now, just wait!
If any miniature arrives broken for any reason, we will repair it at no extra cost. However, we rely on you to send them in the safest way possible. We reserve the right to charge additional fees if the transport is so defective that the miniatures arrive broken due to this cause.
While we hope this does not happen, who could care for your miniatures more than you?
